12v BT-Openreach-EchoLife-HG612-Fibre-optic-Modem 120-240v power supply charger

Product Information

There are plenty of grievances with Openreach. High profits, slow rollout and poor customer service are often touted as being the biggest downsides to the network. Service providers who operate on the network have also been vocal against its underinvestment and poor customer service. Ethernet connection is normal between Openreach fibre modem and Hub (Port 1 is where engineer will install). There are a few schemes Openreach are involved with that help fund a Fibre Community Partnership. These include: Calls were made for BT to put its local access network (LAN) up for sale, but instead, the decision was made for this network to be a completely separate entity. To this day, it’s still owned by BT group, and Ofcom regulates this to make sure all communications providers can still access this network fairly.

If we can't find a fault or fix the problem online, we'll give you the option to book an engineer appointment.we might be having trouble getting power at the location (we’re not allowed to use domestic or street lighting supplies for our cabinets).

We might also need also need to drill an extra small hole or two outside to work safely on our ladders. It will really help us if you can clear some space for us to work. And you’ll need your new router to hand when we get there. We’ll run a fibre optic cable, from a nearby telegraph pole or underground, to a small junction box on an external wall.

Frequently asked questions

You must always plug your Hub into the Openreach modem port PORT 1. If you're connected to PORT 1 but have no internet connection, try plugging the Ethernet cable (red ends) into the next one along. After a few minutes a blue light will show your Hub is ready.